Effective Date: [3/03/2025]
Ciao Valet values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our mobile application (“the App”) and related services.
1. Information We Collect
We collect information to provide and improve our services. This includes:
• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Payment Information: When you make a purchase, we collect payment details (like credit card information) through secure third-party processors. We do not store your payment information.
• Location Data: To help you locate nearby full-service gas stations, we collect your GPS location data. You can disable location sharing in your device settings, but this may affect service functionality.
• Transaction Information: We collect details of your fuel orders, including station location, purchase amount, and order history.
• Device and Usage Information: We automatically collect data like your device type, operating system, IP address, and app usage patterns.
2. How We Use Your Information
We use the collected information to:
• Provide and improve our app’s services
• Process payments and complete fuel orders
• Send order updates and customer support communications
• Personalize your user experience and recommend nearby stations
• Ensure app security and prevent fraud
• Comply with legal obligations
3. How We Share Your Information
We may share your information with:
• Gas Stations: We share order details and contact information with participating stations to fulfill your requests.
• Service Providers: We work with third-party payment processors, customer support tools, and analytics services that process data on our behalf.
• Legal Compliance: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.
4. Data Security
We implement industry-standard security measures to protect your data. However, no method of transmission or storage is completely secure. Please protect your account credentials and notify us of any unauthorized access.
5. Your Choices and Rights
• Access and Update: You can review and update your account information through the App’s settings.
• Location Services: You can disable location access via your device settings.
• Communications: You can opt out of promotional emails, but we may still send service-related messages.
• Account Deletion: You can request account deletion by contacting our support team.
6. Data Retention
We retain your information as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.
7. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect their information.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted in the App, and your continued use constitutes acceptance of the updated policy.
9. Contact Us
For questions or privacy-related requests, contact us at:
support@ciaovaletservices.com
[Customer Service Number]